Why do I need to reauthorize my social account? 🤔
Before we dive into explaining how reauthorization works in HeyOrca, you may wonder why this happens. Social networks require your permission to connect to third-party apps through your account. As a security measure, they occasionally require you to reauthorize and confirm that you still allow HeyOrca to connect to your account. There are many reasons why you may need to reauthorize an account. Here are some of the most common reasons you may need to reauthorize:
A period of time has passed, determined by the social network. Ex: Facebook requires reauthorization around every 60 days. Be aware that this is always subject to change, as they state in their documentation that “You should not depend on these lifetimes remaining the same - the lifetime may change without warning or expire early.”
Change in permissions
2-Factor Authentication needs to be completed
Account has been flagged for suspicious activity
Note: Your Pop-up blocker will need to be disabled for app.heyorca.com in order to re-connect your pages.
How can I tell if an account needs to be reauthorized?
A red alert in the left hand navigation bar above your profile picture means that one of your social accounts need to be reauthorized.
Click the red yield sign to expand the notification and see which accounts need to be reauthorized.
The “Reauthorization Dashboard” shows which accounts are connected and which need to be reauthorized.
Click “Check Status” to refresh the account and make sure the dashboard is showing the latest status.
How do I reauthorize my social account?
Step 1: Make sure you have the correct permissions to reauthorize the account.
For Facebook pages, LinkedIn Company pages, and LinkedIn Showcase pages, you need to be an admin on the page.
For Twitter, LinkedIn Personal, Instagram and Buffer accounts you need to log in to the correct social account in your browser. This means you need to have the credentials for the account.
Step 2: Click the “Reauthorize” button. This will take you through the steps to reauthorize your social account.
Need help reauthorizing? Check out the "Troubleshooting Reauthorization” article which explains common issues and fixes.
Have more questions? Reach out to firstname.lastname@example.org anytime 😊