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Understand Reporting and what metrics are available for each social channel

Curious about the metrics included in your HeyOrca Reports? Use this guide to understand the key data points available for each report type.

Reports on HeyOrca show you how your social content is performing across Facebook, Instagram, LinkedIn, TikTok, Meta Ads and YouTube.

Track your growth, engagement, and top posts for one channel or several, then use what you learn to plan what to post next. Use this guide to see which metrics are available in each report and where to find them.

Generate and view reports

🏁 Before you start, ensure your social channel accounts are connected and reauthorized.

  1. In your Workspace, select Reports from the left-side menu.

  2. Select the report you want to view from the Reports Dashboard or the left navigation bar. (screenshot of dashboard)

  3. Choose the date range you want to view.

  4. Check the key performance metrics at the top of your report. (screenshot of overview)

  5. Hover over the information icon (i) to see how each number is calculated. (screenshot of hover menu)

  6. Scroll down to explore the graphs and the Post Performance section.

Screen recording of HeyOrca’s Reports feature: opening an Instagram report from the Reports page, changing the reporting period, and exploring the Views and Engagement charts and Top Stories.

Historical Data Availability by Platform

Platform

Historical Data Available

Notes

Facebook

Up to 2 years

Instagram

Up to 2 years*

  • Follower & engagement data may be limited before account connection.

  • Stories data available only from the date of account connection.

YouTube

Up to 2 years*

  • Available once the channel has been connected or reauthorized for 1 week.

LinkedIn

Up to 1 year

TikTok

Profile insights: Up to 60 days before data collection began
​
Post insights: Up to 2 years

  • Post data may not refresh after 7 days of inactivity but stale data remains accessible.

Meta Ads

Up to 13 months

Meta Competitor Reports

Up to 2 years*

  • For newly added competitors, Followers/Page Fans data may take up to 24 hours to appear. Data collection begins from the date the competitor is added, so reports for periods prior to that date may be incomplete.

Brand Monitoring

Available from July 2025 onward

  • Data collection begins from the date of account connection in HeyOrca.



Facebook Reports

When generating Facebook account reports, you will be able to view your report for Engagements, Impressions, Page Likes, and Top Posts.

Overview

The overview section of your Facebook report will display the Key Performance Metrics for your profile: Views, Engagement Rate, Total Engagement and Change in Page Follows for your selected date range.

shows the profile overview metrics - views, engagement rate, total engagement and change in page follows.

Page Engagements

The Page Engagements graph will display your Reactions, Comments, Shares, Clicks, and Page Actions, along with the total of these various engagement metrics.

Image displaying a graph of the social account metrics

This metric is a page-level metric, meaning it includes engagement gathered during the selected period, across all posts regardless of when they were published.

Page Views

The Page Views graph will display your organic views, paid views and the total views for the chosen date range. This indicates the number of times your content was played or displayed, including videos, posts, stories and ads.

Image displaying a graph of the Page Impressions with organic and paid impressions

You can view this graph by each individual metric by selecting the metric you want to remove from the graph: ​

Image displaying a graph of the Page Impressions with organic impressions only

Page Follows

The Page Follows graph allows you to see your Page Follows, Page Unfollows, and the Change in Page Follows for the chosen time period. You can view your total page follows under the "Total Page Follows" metric.

This metric shows how your audience is responding to your page, and allows you to view the growth of your page directly from your reports!

Post Engagement

The Post Performance overview section of your Facebook report will display the Key Performance Metrics for your posts: post engagements, post engagement rate, post impressions, and post reach for your selected date range. ​
​

You can hover over the information icon (i) of each section to see how these numbers are calculated.​

Image of the Post Engagements graph and its description

These metrics are post-level metrics, meaning they include the lifetime engagement gathered on posts published during the selected date range.


Reels Engagement

The Reels Engagement graph displays the total number of actions users take on your Reels. This includes follows, likes, and social actions, which is a combined metric for comments and shares.

Image of the Reels Engagement graph and it's description


Top Posts

​The Top Posts section displays your published content for the selected date range and allows you to sort by a metric of your choice, and filter from best to worst, or worst to best:


Instagram Business Reports

Overview

The overview section for Instagram reports will display your Views, Engagement Rate, Total Engagement, and Change in Followers for the chosen date range.

Net Follower Growth

The Net Follower Growth graph will display your Followers Gained, Followers Lost, and Change in Followers for the chosen date range.

Total Followers

The Total Followers graph specifically focuses only on your Total Followers value for your Instagram channel.

Views

The Views graph will display your Views for your Instagram account for the chosen date range. Views refers to the number of times your content was played or displayed. This metric is different from reach metric, and may include multiple views of your content by the same account.

Image showing the Views graph

Account Engagement

The Account Engagement graph displays the total number of actions users take on your Instagram account posts. This includes Likes, Comments, Saves, Shares. ​

Graph that shows Account Engagements. Each metric is signified by a different color line.

Story replies along with the total for the chosen date range, and can be filtered to display organic metrics only, paid metrics only, or a combination of paid and organic.

Drop-down menu showing different options for the graph: "Show paid metrics", "show organic metrics" or "Show both paid and organic metrics."

Post Performance

The Post Performance overview section of your Instagram report will display the Key Performance Metrics for your posts: post reach, post engagement, post views, story views, average watch time, total watch time, and total plays for your selected date range.

Screenshot of "Post performance overview" section which displays post reach, post engagement, post views, story views, average watch time and total watch time.


Stories Performance

The Stories Performance graph displays the Views, Reach, Replies, Exits, Taps Back, Taps Forward, Shares, Follows, and Profile Visits on your Instagram stories.

Picture of the "Reels Engagement" graph. Each metric is signified by a different color line.

⚠️ Any Stories with fewer than 5 views will not appear on the graph due to Instagram's limitations.

Top Stories

The top stories section will display your top performing stories and allow you to sort by Views, Reach, Replies, Taps Forwards, Taps Back, Exits and by Date. You can also sort by Best to Worst, and Worst to Best.


Post Views

The Post Views graph displays the number of times your content was played or displayed. Content includes reels, posts, stories.

Image of the Post Views graph. The total is written at the bottom of the graph.

Reels Engagement

The Reels Engagement graph displays the total number of actions users take on your Reels. This includes likes, comments, saves and shares.
​

Picture of the "Reels Engagement" graph.


Top Posts

Similar to the Top Stories, the Top Posts section will display your top performing posts for your chosen date range. You can sort by metrics like Engagements, Comments, Likes, Saves and by Date, and filter your posts by Best to Worst, and Worst to Best


LinkedIn Reports

Overview

The overview section for your LinkedIn Reports will display your Impressions, Engagement Rate, Post Clicks, and Audience Growth for the chosen date range.

⚠️ LinkedIn's API only allows up to 1 year of metrics to be collected from the API.

Image displaying an overview of a social account's metrics.

Audience Growth

The Audience Growth graph shows the number of people who followed your page for your chosen date range. This section includes both your Organic Followers Gained and your Paid Followers Gained.

Impressions

The Impressions graph displays organic impressions gathered on your page for the chosen date range. The graph will display both your Impressions, as well as your Unique Impressions.

Image displaying a graph of the impressions, broken down between impressions and unique impressions.

Engagements

The engagement graph for your LinkedIn reports displays your Likes, Comments, Shares, Post Clicks (all) and the Total of these engagements for your date range.

Image displaying a graph of the engagements including Likes, Comments, Shares, Post Clicks (All), and the Total of all engagements.

Top Posts

This section will display your top performing posts for your chosen date range. You can sort your Top Posts by Engagements, Like, Shares, Clicks, Comments, Date.

Post Performance section displays 3 posts and a bar showing the breakdown between images, carousels and reels. A pop allows to sort by types of metrics, or from best to worst and vice versa.

You can also further sort your top performing content by engagement, from Best to Worst (or Worst to Best), by Key Word or Post Tag to discover actionable insights!


TikTok Reports

Overview

The overview section for your TikTok Reports will display your key metrics including Post Views, Engagement Rate, Total Engagement and Change in Followers

Net Follower Graph

The net follower graph displays the growth of your TikTok followers over the selected time.

Picture of a graph showing the change in followers.

Profile Engagement

The Profile Engagement graph displays the total number of actions users take on your TikTok account. This includes Likes, Comments, Shares and Total Engagement.

Post Views

The Post Views graph displays the total number of times your TikTok account's posts have been viewed. A user swiping away and swiping back will count as another view. If a user reaches the end of a video and it starts over, that will not be counted as another view.

Image displaying a graph of the Post Views.

Profile Views

The Profile View Graph shows the total number times users have viewed your TikTok profile page.

Image displaying a graph of the profile views.

Post Performance Overview

The post performance overview will show your Post Engagement, Reach and Views for the selected time duration in the Post Performance Summary.

Image displaying an overview of a social account's metrics.

Post Engagement

The Post Engagement Graph shows the total number of actions users take on your TikTok posts. This includes likes, comments, and saves.

Image displaying an overview of a social account's Post Engagement, including likes, comments, shares and total engagement.

Post Views

Post Views display the total number of all views and unique views on your posts. A user swiping away and swiping back will count as another view, but will not increase reach. If a user reaches the end of a video and it starts over, that will not be counted as another view.

Image displaying an overview of a social account's post views.

Top Posts

The post performance section of your TikTok Reports shows you your top-performing content for your selected TikTok profile. Top Posts include metrics for Likes, Comments, Shares, Views, Average Watch Time and Reach.

Image displaying an overview of a social account's top performing posts.


YouTube Reports

To view your YouTube report, go to the Reports dashboard and select your YouTube channel. Choose a date range to see how your channel and videos performed.

Key Performance Metrics

  • Views: The number of times your videos were viewed.

  • Watch Time: The total minutes people spent watching your videos.

  • Time per Day: The total minutes people spent watching your videos.

  • Total Engagement: The total number of actions people took on your videos. (HeyOrca calculates this as likes plus comments plus shares.)

  • Change in Subscribers: The difference between the subscribers your channel gained and lost. (HeyOrca calculates this as gained minus lost during that period.)

  • Total Subscribers: The total number of subscribers your channel had on a given day.

  • Total Published Posts: This represents the total count of published posts for the selected period.

👀 FYI: YouTube metrics come from YouTube's daily report files and are stored by HeyOrca.

YouTube generates those files roughly 24-48 hours after the fact, so the most recent days may be incomplete. HeyOrca is able to backfill up to two years of history when a channel is first connected.

Charts

Views

The number of times your videos were viewed.

Watch Time

The total minutes people spent watching your videos.

Average View Duration

The average length of a view of your videos.

Net Subscriber Growth

The subscribers your channel gained and lost each day, and the difference between them. HeyOrca calculates Net Subscriber Growth as follows: Subscribers Gained - Subscribers Lost

👀 FYI: YouTube does not report an absolute subscriber count for past dates, so the running total is accumulated by HeyOrca from the daily gained and lost figures, starting from the date the channel was created.

Total Subscribers

The total number of subscribers your channel had on a given day.

Account Engagement

The likes, comments and shares on your videos each day, and their total. HeyOrca calculates Account Engagement as follows: Likes + Comments + Shares

  • Likes: The number of likes across your videos.

  • Comments: The number of comments across your videos.

  • Shares: The number of times your videos were shared using YouTube's Share button.

  • Total Engagement: The total number of actions people took on your videos. HeyOrca calculates this as likes plus comments plus shares.

Top Posts

Videos published in the period. Views, likes and comments are lifetime; other figures count the selected period only.

Media breakdown

A summary of videos published in the selected period, split into long-form and Shorts.

Post performance

A card for each video published in the selected period includes:

  • Views: Lifetime views of the video, updated daily.

  • Avg. View Duration: Average seconds watched per view in the selected period. Arrives 48–72 hours late.

  • Avg. View %: Average share of the video watched in the selected period. Arrives 48–72 hours late.

  • Likes: Lifetime likes on the video, updated daily.

  • Comments: Lifetime comments on the video, updated daily.

  • Shares: Shares in the selected period. Arrives 48–72 hours late.

  • Subscribers: Subscribers gained from the video in the selected period. Arrives 48–72 hours late.

👀 FYI: Views, Likes, and Comments on each video card are lifetime totals.

Shares, Avg. View Duration, Avg. View %, Subscribers and Watch Time are totals for your selected date range only.


Meta Ads Reports

Meta Ads Reports allow you to view how your paid ads perform alongside your other reporting channels, all in one place. This data is available in one standalone report, or as part of a Custom Report.

Data may take 24-48 hours to update and will backdate up to 13 months per Meta's API limitations.

Key Performance Summary

The first section of the report includes key performance metrics such as: Total Spend, Impressions, CPM (Cost per Impression), Engagements, CPE (Cost per Engagement), Clicks, CPC (Cost per Click), Web Conversions, CPCon (Cost per Conversion).

An analytics dashboard showing campaign performance metrics including spend, clicks, impressions, and conversions, highlighting costs and engagement figures.

Paid Impressions

Paid Impressions refer to the number of times your ads were on screen. This graph also includes your CPM (the average amount spent per 1,000 impressions, in the ad account currency) and your Average daily impressions (the average number of impressions per day in the date range, including days with no activity). Lastly, the Total spend refers to the total amount spent on your ads over the period, in the ad account currency.

July bar chart of ad impressions with a cost trend line. Total impressions are 2,710, and total spend is $2,279.00. The table below displays detailed impression metrics.

Paid Engagement

Paid engagement shows the number of times people have engaged with your ads through reactions, comments, shares, link clicks, video plays, photo views and saves. This graph is based on the following two metrics:

  • Post engagements: The number of times people have engaged with your ads through reactions, comments, shares, link clicks, video plays, photo views and saves.

  • Spend: The total amount spent on your ads over the period, in the ad account currency.

July bar chart of ad engagement with a cost trend line. Total engagements and total spend are also listed at the bottom of the graph.

This section also includes a paid engagement breakdown, where you'll see a breakdown of your post engagements by reactions, shares, comments, link clicks, 3-second video plays, photo views, post saves, and other engagements.

Lastly, the Paid Engagement Metrics show your CPE (the average amount spent per post engagement, in the ad account currency), your Engagement rate per impression, and your Average daily engagement.

Note: The CPE is recalculated from the day’s totals across every ad in the account, rather than averaged per ad, so a high-spend ad is not weighted the same as a low-spend one.

Paid Video Views

The Paid Video Views graph will compare your Paid Video Views (the number of times your video ads started playing) to your Total Spend. This section also includes the following Video View Metrics:

  • Total paid video views: The number of times your video ads started to play. Replays are not counted.

  • CPV: The average amount spent per video view, in the ad account currency.

  • Average daily video views: The average number of video views per day in the date range, including days with no activity. Meta reports "Video Views" as a breakdown by action type rather than a single figure; HeyOrca totals those entries for the day.

Graph display of mock ad account's paid video views for July. Blue bars represent daily views, peaking at mid-month. A pink line indicates spending levels. A "Video View Metrics" table also shows more details at the bottom.

Paid Web Conversion

The Paid Web Conversion graph compares your Paid Web Conversion (the number of conversions attributed to your ads) against your Spend. This section also shows the following metrics:

  • Total Spend

  • Total paid web conversions: the number of conversions attributed to your ads.

  • CPCon: the average amount spent per conversion, in the ad account currency.

  • Conversion rate: the percentage of clicks on your ads that resulted in a conversion.

  • Average daily web conversions: the average number of web conversions per day in the date range, including days with no activity. Meta reports web conversions as a breakdown by action type rather than a single figure; HeyOrca totals those entries for the day.

Bar and line graph showing daily paid web conversions from July 1 to July 30, with a second line representing total spend. Additional data includes total conversions, spend, conversion rate, and average daily conversions.

Campaign Summary

The Campaign Summary includes two tables: the Paid Channel Breakdown and the Campaign Breakdown.

The Paid Channel Breakdown shows your ad results on each platform your ads ran on, such as Facebook, Instagram and Messenger. This table includes Spend, Impressions, Engagements, Clicks, Web Conversions, and Video Views for each channel:

A table showing a campaign summary for paid channels, comparing Instagram and Facebook on metrics such as spend, impressions, engagements, clicks, web conversions, and video views. Instagram has higher figures across all categories except for video views, where Facebook has 1,000 views.

The Campaign Breakdown shows your ad results for each campaign, split by the platform it ran on. The table includes the Spend, Impressions, Engagements, Clicks, Web Conversions, and Video Views for each campaign:

A table titled 'Campaign Breakdown' compares two mock campaigns on Instagram and Facebook. It lists metrics such as Spend, Impressions, Engagements, Clicks, Web Conversions, and Video Views for each campaign. Instagram shows higher expenditures and interactions compared to Facebook.


Ad Performance Overview

Lastly, the Ad Performance Overview section allows you to see how each individual Ad performed.

A dashboard presents an ad performance overview for "Mock campaign 1," displaying metrics for three sample ad copies. Each ad copy's card shows total spend, reach, engagements, video views, and website conversions. Metrics are sorted by reach from best to worst.

Note: Spend, Impressions and Engagements are all ad-level metrics gathered from the Meta Ads API and stored by HeyOrca. Daily figures are the total across every ad in the account.


Custom Reports

Custom Reports allow you to generate reports for one or more social channels, including only the metrics you need! To begin, click Create report to select your Starting point, either from a recently created custom report, through a template or from a blank report. Then, you'll be able to select the accounts and metrics you wish to include in your Custom Report:

Once your report is created, you can make any changes to the report or metrics via the Edit view:

Cross-Channel graphs can also be created and added to your Custom Reports! These graphs overlay the data for each of your selected channels in a single graph to compare and contrast performance.

Cross-Channel Impressions

The Cross-Channel Impressions graph shows your impressions for your Facebook, Instagram, LinkedIn, TikTok and YouTube accounts, as well as the Total Impressions for that date range.

Image showing the cross-channel impressions for Facebook, Instagram, LinkedIn and TikTok. Each platform is shown with a different coloured line.

Cross-Channel Engagements

The Cross-Channel Engagement graph displays engagement across your Facebook, Instagram, LinkedIn and TikTok account along with the Total Engagements.

Image showing the cross-channel engagements for Facebook, Instagram, LinkedIn and TikTok. Each platform is shown with a different coloured line.

Cross-Channel Audience Growth

The audience growth graph displays the growth of your Facebook, Instagram, LinkedIn and TikTok audience along with the Total Growth.

Image showing the cross-channel audience growth for Facebook, Instagram, LinkedIn and TikTok. Each platform is shown with a different coloured line.

Post Performance

The post performance section of your Cross-Channel Reports shows you your top-performing content for your selected platforms. You'll be able to easily see your best-performing content across all channels, right within your reports dashboard.

reels.

You can sort your top-performing posts across your channels by Engagement, Likes and Date through the Edit view by clicking on the Post Performance section and selecting the filter of your choice.
​

Make your own Custom Widgets

Visit our full guide on Custom Reports here!

Lastly, the Edit mode also allows you to create your own charts using the Custom widget option:

  • Open the Custom Widget tab and click on Create Widget.

  • Add a name to your new widget.

  • Select the metrics you want to include in your graph.

  • Select your preferred graph type (line or bar graph).

  • Hit Create Widget to save your preferences, and drag-and-drop the widget into your report to generate the graph.

Social Listening Reports

Facebook Competitors Reports

The Facebook Competitor Reports show your content performance and brand's growth on Facebook compared to your selected competitors.

Image displaying an overview of a social account's metrics compared to their competitor's.

Facebook Page Engagements

Image displaying Facebook post engagements for HeyOrca and Hootsuite. Each account has a different colour line in the graph. Their average post engagements are also broken down in a bar by reactions, comments and shares.

Compare Engagements on your Facebook accounts with your selected competitor accounts.

Facebook Page Fans

Image displaying Facebook page fans for HeyOrca and Hootsuite.

Compare the number of likes on your Facebook accounts with your selected competitor accounts. The number of page fans is equal to the number of people who have liked your page.

Published Posts

Image displaying a breakdown of published post types for HeyOrca and Hootsuite.

Compare the type of content being posted on your Facebook accounts with the type of content being posted on your selected competitor accounts.

Top Posts

View up to 4, 8 or 12 of your best-performing posts for your Facebook accounts and selected competitor accounts.

Instagram Competitor Reports

The Instagram Competitor Reports show your content performance and brand's growth on Instagram compared to your selected competitors.

Image displaying an overview of a social account's metrics compared to their competitor's.


Instagram Business Followers

Image displaying Instagram business followers for HeyOrca and Hootsuite.

Compare the follower growth of your Instagram Accounts with your selected competitor accounts.

Published Posts

Image displaying published post types for HeyOrca and a selected competitor.

Compare the type of content being posted on your Instagram accounts with the type of content being posted on your selected competitor accounts.

Top Posts

Image displaying top posts on Instagram for HeyOrca and the selected competitor.

View up to 4, 8 or 12 of your best-performing posts for your Instagram accounts and selected competitor accounts.
​
​To compare performance across date ranges, check out our Compare date ranges with Comparison Reports guide.

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