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Troubleshoot tagging FB Pages

Having trouble tagging a FB page? Here's a workaround.

Having trouble tagging Facebook pages in HeyOrca? No worries! This guide helps you troubleshoot and get your tags working by showing you a simple workaround to ensure your posts go out perfectly. 🙌
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If you encounter an error or can’t find the page you need to tag, please try the following steps:

Step 1: Go to the page on Facebook and open the "About" tab. Then, select the "Page transparency" tab.
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Screenshot of a Facebook page titled "HeyOrca," displaying the "About" section. This section includes details like account information, page transparency, and links to manage settings. The layout features a profile picture on the left and various informational headings about the page's purpose and responsibilities.

There, copy the page ID, we will use it to tag the page in HeyOrca.
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With Meta rolling out updates to their page layout, this tab may not be available for all users. In this case, some third-party sites may allow users to find the page ID using the page URL.

Step 2: Go to HeyOrca and select the post you would like to tag the page on. In the copy, you will need to type the following: 

Text displaying a placeholder format for a social media mention, with elements indicating a page name and an associated page ID.

Please make sure you have the correct spelling and have capital/lowercase letters and spaces where they should be. Here is an example of how it will appear:
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A Facebook post in HeyOrca displaying an '@' mention and the page ID.

Then when you click outside of the copy, the tag will populate:
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Screenshot of a Facebook post from "Oscar From The Pod," showing a timestamp of 12:00 am on Thursday, March 26 NDT. Includes a tagged page in the caption.

You can click on the tag directly in HeyOrca to make sure you have tagged the correct page.

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