HeyOrca's Social Inbox allows your team to easily manage your brand engagement across your Facebook, Instagram and LinkedIn channels. Centralize your workflow to save time, and manage DMs, comments and mentions.

The Social Inbox feature will allow you and your team to:

The social inbox can be opened by pressing the Inbox button located on the right hand side of your calendar.

You'll then be presented by your social inbox!

Hovering over the one of the social icons will open up the social inbox drawer.

To expand your social inbox drawer and view your comments and mentions, use the arrow to open up the drop down menu.

If you have multiple accounts for the same social platform connected on your calendar, a down menu will allow you to expand and close the comments and mentions for each account.

The total number of comments and mentions and DMs on your Facebook, Instagram or LinkedIn account will be indicated by the notification bubble beside the social account name.

The social inbox will display comments that users have made on your Facebook, Instagram and LinkedIn accounts. For Facebook, the social inbox will display comments made on both organic and promoted posts.

To engage with your audience directly from HeyOrca, you have the ability to like comments as well as reply to them!

Note: At the moment, you can only like Facebook and LinkedIn comments, liking Instagram comments is not yet available.

To reply to a comment, press reply to open up the text box in which you can type out your response.

You can also add emojis and GIFs directly to your responses using the GIF and emoji picked on the right hand side of the text box!

You can also easily reply using our AI Reply Generator!

The AI powered generator will analyze the content in the comment or mention, and work to generate a smart response based that information! Once the generator has analyzed the content and generated the responses, it will display three tailored sample responses that you can choose from!

Click on any of the responses to add them to the reply field and press send to reply!

Pressing Hide Comment will hide that comment from the Social Inbox as well as from your social feed, making it invisible for users.

Clicking on the post will open up the post preview page where you can view the post as well as the comments similar to how they are on the social platform.

You can press the post link button to visit the post on the social platform.

Anytime your Facebook / LinkedIn page or Instagram account is mentioned by another user, it will appear in the mentions tab.

Click Resolve when you have acted on the notification to remove it from your social inbox.

For Facebook and LinkedIn posts, you can like the mention directly from your social inbox by pressing Like

To view the post your page or account was mentioned on, press view post.

This will open up a new post preview window in which you view the mention, and open up the post by pressing the post link icon

The social inbox allows you to also filter by resolved comments and mentions to view instances where comments and mentions have been resolved by yourself, or your team.

To unresolve a comment or mention and return it to it's previous state, press the Unresolve button.

You can also sort your comments and mentions from newest to oldest, and oldest to newest.

Ensure that you have Direct Messages for your Facebook profile selected from the left-hand side menu.

The Social Inbox will display your comments, mentions, and direct messages. You can choose to enable them all, or choose the view that's most relevant for you!

Facebook Direct Messages can be identified by the messenger icon on the sender's profile image. Instagram messages can be identified by the Instagram logo.

To reply to a message, hit the Reply button which will open up the reply box!

Here, you can easily craft a reply using and add additional elements to engage with your audience such as GIFs and emojis.

Want to save even more time when replying to messages? Use our AI Reply Suggestions to quickly and easily create replies to your message. AI Reply Suggestions read your incoming message and craft a tailored and relevant response in seconds.

To view your full chat, click on the sender's profile image to open up the recent chat history.

You'll be able to view your recent messages and continue to respond from this view. Select the back arrow to head back to your social inbox.

When you're done responding to a conversation, hit the Resolve button to mark it as completed.

You can view resolved messages by selecting the Resolved filter. This will display all the resolved messages you have, for the message types selected.

Turn off the toggle to return to the unresolved view, or select Clear all Filters.

Ensure that you have Direct Messages selected from the left-hand side for your Instagram account.

The Social Inbox will display your comments, mentions, and direct messages. You can choose to enable them all, or choose the view that's most relevant for you!

To reply to a message, hit the Reply button which will open up the reply menu!

Next, use the text box to craft a reply using and add additional components such as GIFs and emojis.

You can also use our AI Reply Generator to save time responding to your DMs!

To view your full chat, click on the sender's profile image to open up the recent chat history.

You'll be able to view your recent messages and continue to respond from this view.

You can use the AI suggestions here as well, along with GIFs and emojis to further customize your messages!

When you're done, select the back arrow to head back to your social inbox.

When you're done responding to a conversation, hit the Resolve button to mark it as completed.

Marking a message as resolved will remove it from your view along with your team's view. Resolved chats can be viewed using the Social Inbox filters!

You can view resolved messages by selecting the Resolved filter. This will display all the resolved messages you have, for the message types selected.

Turn off the toggle to return to the unresolved view, or select Clear all Filters.

The social inbox also allows you to perform bulk actions to manage your comments and mentions even more efficiently!

To activate the bulk actions features, select 2 or more posts using the square selection box located to the left of the post.You will be able to select up to a maximum of 50 comments and / or mentions at a time.

Once selected, use the bulk actions menu to resolve, unresolve, hide and unhide your Facebook, Instagram LinkedIn comments and mentions in bulk!