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How to disable the HeyOrca support team's access to your account
How to disable the HeyOrca support team's access to your account

Get help faster by leaving the default setting on!

Updated over 8 months ago

By default, the HeyOrca Employee Access setting is on, which allows our support team access to your account for troubleshooting purposes. You can disable or re-enable this feature at any time, but we suggest leaving it on to get help faster!
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You can control HeyOrca employees' access to your account under the Support tab in your Profile Settings.

How to disable HeyOrca support access

Step 1: In your Profile settings, click Support:

Step 2: Toggle the HeyOrca Employee Access setting. The default setting is on. If you prefer, you can turn it off anytime by making sure the toggle is to the left and grey.

a screen recording that illustrates user selecting Profile Settings, then Support, then the HeyOrca Employee Access toggle

Note: HeyOrca employee access is restricted to customer and technical support specialists who may need to view your account when you request assistance through our In-app chat or email.

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