HeyOrca makes managing multiple clients simple - each client has their own separate content calendar and asset library.

Only owners of the HeyOrca account, or the main/financial contact on our system, have the ability to add/remove calendars from your team's subscription.

*Please note that this is different from being a Calendar Owner.

At the moment, only monthly subscriptions can be adjusted through the Payment Settings, by Organizations Owners. If you have a bi-annual or annual plan and need to add new calendars, please reach out to our team at customercare@heyorca.com.

If you need to make adjustments to the number of calendars that you have in your account, you can now change this in your HeyOrca Payment Settings!

If you are on a monthly subscription, any adjustments to the number of calendars on your account would be pro-rated from the date the calendar is added or removed and these changes would be reflected in your next invoice.

Step 1: Hover over your Profile image on the bottom left-hand side of HeyOrca:

*If you do not see the Payment Settings option, you are not an Organization Owner. You can reach out to the Owner of your Organization who can make you an Organization Owner:

Step 2: You will see your Current Subscription listed on this screen and it will display the number of calendars on your plan, as well as the pricing per calendar. You can click on Manage Subscription on the right-hand side to adjust your subscription:

*Please note...

If you do not have the option to click on Manage Subscription, or you see a message saying that you cannot adjust the subscription, this may be because you are currently on a custom plan or bi-annual/annual subscription. Any adjustments to a custom monthly plan or new calendars for bi-annual or annual subscriptions would have to be completed by our Customer Care team.

Step 3: You will have the option to add or remove calendars from your current subscription, as well as the option to switch to a different calendar plan. For example, if you are currently on a Basic calendar plan, you will see the option to upgrade to our Standard and Pro calendars.
You can adjust the number of calendars on your subscription by using the buttons on the sides of your current subscription:

Step 4: Once you've adjusted your subscription to the new number of calendars you need, you can click on Complete Purchase at the bottom of the screen.

Please note: You will not be able to downgrade your subscription if the number of calendars on your account is greater than the new number of calendars that you are trying to set for your subscription.

Need to pause or cancel your HeyOrca subscription? We’re sad to see you go, but here’s how to do that if the need arises.
​

Option 1: Reach out to the Customer Care team.
​

Email us at customercare@heyorca.com, or contact us by using the chat feature, located in the bottom-right in your HeyOrca account, to let us know that you’re planning to cancel.
​

We request that you submit your request to cancel before your next billing date so our team can process your request before your next billing cycle.
​

Once our team has been informed, we will let you know once your cancellation is processed, as well as the remaining time left on your account so that you can export any data that you may need from your calendars.
​

Option 2: Self Cancellation

It’s after hours, or you’re looking to process the cancellation yourself, visit the Payment Settings page of your HeyOrca account and click Manage Subscription.
​

Click Cancel Subscription at the bottom of the subscription window, and from here you can follow the prompts to input the required fields.
​

Once complete, you’ll need to type “cancel” into the text box and click the Cancel Subscription button.

Once your cancellation has been processed, you’ll receive an email confirmation and the remaining time left in your account so you can export any data you may need before your account locks!
​