# HeyOrca Help Centre

> Make social smooth sailing with the HeyOrca Help Centre

## Get Started

- [Getting started with HeyOrca](https://help.heyorca.com/en/articles/4658750-getting-started-with-heyorca.md): Learn how to navigate HeyOrca, understand your Workspace, and get set up for planning, collaboration, and publishing.
- [Connect your social accounts to your Workspace](https://help.heyorca.com/en/articles/51024-connect-your-social-accounts-to-your-workspace.md): Learn how to connect your social media accounts to your Workspace and find platform-specific setup guides.
- [Schedule and publish your first post](https://help.heyorca.com/en/articles/13566535-schedule-and-publish-your-first-post.md): Learn how to get your first post out to your audience!
- [Manage your notification settings](https://help.heyorca.com/en/articles/846844-manage-your-notification-settings.md): Learn how to customize email and in-app notifications for each of your workspaces.
- [Change and reset your password](https://help.heyorca.com/en/articles/785212-change-and-reset-your-password.md): How to change, update, and reset your password in HeyOrca!
- [Frequently asked questions](https://help.heyorca.com/en/articles/2694017-frequently-asked-questions.md): Get clear answers on pricing, features, client access, social media publishing, analytics, and more. Learn how HeyOrca makes social media management easier for teams and agencies.
- [Manage notifications for other users](https://help.heyorca.com/en/articles/10619211-manage-notifications-for-other-users.md): Learn how to manage notification settings in HeyOrca to keep your team and clients informed.

## Plan & Publish Posts

- [Create and schedule a post](https://help.heyorca.com/en/articles/30930-create-and-schedule-a-post.md): Learn how to create, schedule, and publish a post from your HeyOrca calendar.
- [Use a Placeholder account](https://help.heyorca.com/en/articles/30923-use-a-placeholder-account.md): Learn how to use Placeholder accounts to plan content for unsupported channels and publish content via notifications
- [Customize publishing options](https://help.heyorca.com/en/articles/7140865-customize-publishing-options.md): Customize your default publishing method for Instagram and TikTok based on the type of post!
- [Upload and edit photos and GIFs](https://help.heyorca.com/en/articles/1564778-upload-and-edit-photos-and-gifs.md): Tips and recommended file formats for uploading photos & GIFs!
- [Recommended Video Publishing Guidelines](https://help.heyorca.com/en/articles/30922-recommended-video-publishing-guidelines.md): Tips and recommend file formats for uploaded videos for supported platforms
- [Shorten links in your posts](https://help.heyorca.com/en/articles/625644-shorten-links-in-your-posts.md): Make long links shorter in your captions using the Shorten Links button
- [Tag pages and social accounts in your posts](https://help.heyorca.com/en/articles/1806271-tag-pages-and-social-accounts-in-your-posts.md): Understand how tagging works across each social network in HeyOrca, including platform limitations and troubleshooting tips.
- [Reauthorize your accounts](https://help.heyorca.com/en/articles/820996-reauthorize-your-accounts.md): Learn how to reauthorize your social accounts in HeyOrca and understand the permissions required for each platform connection.
- [Use the Hashtag Library](https://help.heyorca.com/en/articles/6158539-use-the-hashtag-library.md): Find out how to save, organize and reuse hashtags and make hashtag groups to input them in your posts.
- [How to preview URLs/links in HeyOrca](https://help.heyorca.com/en/articles/6473090-how-to-preview-urls-links-in-heyorca.md): Create posts that preview your website's media
- [Use Bio Link to include clickable links from your Instagram bio](https://help.heyorca.com/en/articles/5593616-use-bio-link-to-include-clickable-links-from-your-instagram-bio.md): Connect your posts to external links and manage everything from one Bio Link page.
- [Use Canva to create and edit graphics directly in HeyOrca](https://help.heyorca.com/en/articles/3634042-use-canva-to-create-and-edit-graphics-directly-in-heyorca.md): Learn how to create and edit Canva designs directly in HeyOrca and export them to your post or Media Library.
- [Strategize & organize with Post Tags and filters](https://help.heyorca.com/en/articles/1228302-strategize-organize-with-post-tags-and-filters.md): Simplifying your content planning strategy
- [Track post changes in the Audit Trail](https://help.heyorca.com/en/articles/632376-track-post-changes-in-the-audit-trail.md): View a detailed history of post activity, including edits, approvals, publishing actions, and error logs to help your team troubleshoot and stay aligned.
- [Set default publishing times for a social profile](https://help.heyorca.com/en/articles/4685038-set-default-publishing-times-for-a-social-profile.md): Learn how to set and change the default posting time for a specific account.
- [How to generate and add hashtag suggestions to your content!](https://help.heyorca.com/en/articles/9325994-how-to-generate-and-add-hashtag-suggestions-to-your-content.md): Kick your hashtag strategy up a notch with high-quality AI-generated hashtags.
- [Manage who sees your social media drafts with Draft Visibility](https://help.heyorca.com/en/articles/10127302-manage-who-sees-your-social-media-drafts-with-draft-visibility.md): Have draft content you want to hide from external users? Check out how to do this below.
- [Add holidays to your Calendar view](https://help.heyorca.com/en/articles/10210923-add-holidays-to-your-calendar-view.md): Automatically put regional holidays in your Calendar.
- [Bulk create posts for faster scheduling](https://help.heyorca.com/en/articles/10485374-bulk-create-posts-for-faster-scheduling.md): Create and edit multiple posts at once.
- [Create, edit and manage Recurring Posts](https://help.heyorca.com/en/articles/11459419-create-edit-and-manage-recurring-posts.md): Save time with creating and scheduling repeat content ideas with recurring posts!
- [Stay on Brand with AI Content Grader](https://help.heyorca.com/en/articles/11931857-stay-on-brand-with-ai-content-grader.md): Streamline your content creation process with HeyOrca's AI-powered Content Grader.
- [Use Inspo Library to save content ideas](https://help.heyorca.com/en/articles/12541196-use-inspo-library-to-save-content-ideas.md): Easily store inspirational content to help with your content strategy and browse trending content recommendations curated by HeyOrca
- [Use Oscar to assist with creating content](https://help.heyorca.com/en/articles/13517630-use-oscar-to-assist-with-creating-content.md): Learn how to use Oscar to brainstorm, create and edit posts using AI that understands your brand voice and context.
- [Generate alt text suggestions using AI](https://help.heyorca.com/en/articles/6231592-generate-alt-text-suggestions-using-ai.md): Learn how to easily generate AI alt text suggestions, or add your own!
- [Use Geo-Tag for your posts on Facebook](https://help.heyorca.com/en/articles/14301606-use-geo-tag-for-your-posts-on-facebook.md): Tag a location on Facebook to increase visibility and engagement of your brand
- [Understand direct publishing and notification publishing](https://help.heyorca.com/en/articles/14740862-understand-direct-publishing-and-notification-publishing.md): Learn the difference between direct publishing and notification publishing in HeyOrca, and when to use each option.
- [Add Trending Audio to Instagram and TikTok for direct publishing](https://help.heyorca.com/en/articles/16023674-add-trending-audio-to-instagram-and-tiktok-for-direct-publishing.md): Learn how to add available trending audio to Instagram and TikTok and directly publish your content

## Publish by Platform

- [Connect and publish to Facebook](https://help.heyorca.com/en/articles/8619337-connect-and-publish-to-facebook.md): Learn how to connect your Page and understand publishing for Facebook through HeyOrca.
- [Promote your Facebook posts in HeyOrca](https://help.heyorca.com/en/articles/5149285-promote-your-facebook-posts-in-heyorca.md): Promote your Facebook posts from the same place you manage your organic content
- [Publish posts with Facebook Scheduler](https://help.heyorca.com/en/articles/3543251-publish-posts-with-facebook-scheduler.md): Pre-schedule posts within your calendar to send to the Facebook Scheduler!
- [Tag locations on Instagram](https://help.heyorca.com/en/articles/5350740-tag-locations-on-instagram.md): Tag a location on Instagram to increase visibility and engagement of your brand
- [Connect and publish to an Instagram account](https://help.heyorca.com/en/articles/4262803-connect-and-publish-to-an-instagram-account.md): Learn about the Instagram direct publishing requirements, how to connect your account and Placeholder accounts
- [Add custom thumbnails for video posts](https://help.heyorca.com/en/articles/5760158-add-custom-thumbnails-for-video-posts.md): Learn how to add a custom thumbnail to your YouTube, TikTok, and Instagram Reels video posts
- [Use the Instagram grid preview in HeyOrca](https://help.heyorca.com/en/articles/4385342-use-the-instagram-grid-preview-in-heyorca.md): Use Grid View to visualize your posts on Instagram and stay on brand!
- [Schedule your first Instagram comment with your post from your calendar](https://help.heyorca.com/en/articles/4811489-schedule-your-first-instagram-comment-with-your-post-from-your-calendar.md): Declutter your captions and add a comment for your hashtags automatically
- [Instagram's media aspect ratio requirements](https://help.heyorca.com/en/articles/7065835-instagram-s-media-aspect-ratio-requirements.md): Your handy guide to Instagram's accepted aspect ratios!
- [Tag your Instagram Shop products on Reels and feed posts!](https://help.heyorca.com/en/articles/8253982-tag-your-instagram-shop-products-on-reels-and-feed-posts.md): Tag your Instagram Reels and feed posts with your shop products right from HeyOrca!
- [Create and publish an Instagram collab post!](https://help.heyorca.com/en/articles/8606097-create-and-publish-an-instagram-collab-post.md): Learn how to create and invite users to your collaborative posts from HeyOrca!
- [Use publishing notes to information to notification published posts](https://help.heyorca.com/en/articles/8029506-use-publishing-notes-to-information-to-notification-published-posts.md): Add relevant info to your mobile app and email notifications such as trending audio links with publishing notes!
- [How to set your Instagram notifications](https://help.heyorca.com/en/articles/2693896-how-to-set-your-instagram-notifications.md): Set up your Instagram notifications to enhance your team’s workflow
- [Connect and publish to Threads](https://help.heyorca.com/en/articles/8164526-connect-and-publish-to-threads.md): Learn how to connect your Threads account and understand publishing for Threads through HeyOrca.
- [Troubleshoot tagging FB Pages](https://help.heyorca.com/en/articles/3320183-troubleshoot-tagging-fb-pages.md): Having trouble tagging a FB page? Here's a workaround.
- [Changes to Instagram report metrics - April 2025](https://help.heyorca.com/en/articles/11095402-changes-to-instagram-report-metrics-april-2025.md)
- [Troubleshoot Facebook & Instagram account connections](https://help.heyorca.com/en/articles/15231864-troubleshoot-facebook-instagram-account-connections.md): Learn how to troubleshoot Facebook and Instagram reauthorization issues in HeyOrca.
- [Connect and publish to TikTok](https://help.heyorca.com/en/articles/6637725-connect-and-publish-to-tiktok.md): Learn how to connect your TikTok personal profile and company page and understand publishing for TikTok through HeyOrca.
- [Connect and publish to LinkedIn](https://help.heyorca.com/en/articles/9740115-connect-and-publish-to-linkedin.md): Learn how to connect your LinkedIn personal profile and company page and understand publishing for LinkedIn through HeyOrca.
- [How to Apply Location Targeting to LinkedIn Posts](https://help.heyorca.com/en/articles/10906390-how-to-apply-location-targeting-to-linkedin-posts.md): Want to customize who sees your LinkedIn content? Now you can with LinkedIn Location Targeting

## Organization Management

- [Manage users and workspaces in Organization Settings](https://help.heyorca.com/en/articles/4364974-manage-users-and-workspaces-in-organization-settings.md): Add/manage new users, approve workspace requests, and edit notifications for other users.
- [Customize your HeyOrca dashboard with Custom Branding](https://help.heyorca.com/en/articles/5773401-customize-your-heyorca-dashboard-with-custom-branding.md): Set up your custom colours, logos, and subdomain.
- [How to adjust your HeyOrca plan or subscription](https://help.heyorca.com/en/articles/4111880-how-to-adjust-your-heyorca-plan-or-subscription.md): Is your team growing? We can help!
- [Manage payment methods and view billing history](https://help.heyorca.com/en/articles/1008141-manage-payment-methods-and-view-billing-history.md): Update your payment method and download receipts in Payment Settings.
- [Disable support access to your account](https://help.heyorca.com/en/articles/4219114-disable-support-access-to-your-account.md): Get help faster by leaving the default setting on.
- [HeyOrca Add-Ons: pricing and management](https://help.heyorca.com/en/articles/13564871-heyorca-add-ons-pricing-and-management.md): HeyOrca add-ons allow you to customize each workspace based on your clients’ needs.
- [How to cancel your HeyOrca plan or subscription](https://help.heyorca.com/en/articles/4818707-how-to-cancel-your-heyorca-plan-or-subscription.md)
- [Manage Oscar and AI permissions for your organization or workspace](https://help.heyorca.com/en/articles/15230062-manage-oscar-and-ai-permissions-for-your-organization-or-workspace.md): Understand how to control access to Oscar and other AI-powered features in HeyOrca at both the organization and workspace level

## Workspace Management

- [Create a new Workspace](https://help.heyorca.com/en/articles/30917-create-a-new-workspace.md): Create a personalized workspace for your client in your HeyOrca account.
- [Manage your Workspace Settings](https://help.heyorca.com/en/articles/1202829-manage-your-workspace-settings.md): Connect social accounts, add team members and stakeholders, and more - all in your workspace settings.
- [Delete a Workspace in HeyOrca](https://help.heyorca.com/en/articles/4480805-delete-a-workspace-in-heyorca.md): Remove any unused calendars/workspaces from your dashboard and make space for new ones!
- [Use Event Strips to communicate strategy to your clients](https://help.heyorca.com/en/articles/1155877-use-event-strips-to-communicate-strategy-to-your-clients.md): Using Event Strips to complement your social media strategy by creating your own holidays, events, or reminders in your workspace.
- [Copy posts to different social accounts and calendars](https://help.heyorca.com/en/articles/643165-copy-posts-to-different-social-accounts-and-calendars.md): How to use the copy function to copy posts from one social account or calendar to another!
- [How to use Bulk Actions](https://help.heyorca.com/en/articles/610992-how-to-use-bulk-actions.md): Edit multiple posts at the same time with bulk actions.
- [Export content from HeyOrca](https://help.heyorca.com/en/articles/625861-export-content-from-heyorca.md): How to export content from HeyOrca as an XLS file.
- [How to set up and use Best Times to Post](https://help.heyorca.com/en/articles/5002329-how-to-set-up-and-use-best-times-to-post.md): Receive posting time suggestions based on your past performance.
- [Change your workspace timezone](https://help.heyorca.com/en/articles/825378-change-your-workspace-timezone.md): Adjust each workspace's timezone in HeyOrca to suit your clients location.
- [HeyOrca workspaces - previous Standard tier](https://help.heyorca.com/en/articles/11730026-heyorca-workspaces-previous-standard-tier.md): Your Standard workspaces are getting an upgrade!
- [Understand HeyOrca plans and subscriptions](https://help.heyorca.com/en/articles/11626842-understand-heyorca-plans-and-subscriptions.md): Learn what’s included in each HeyOrca plan, how add-ons work, and which subscription may be right for your team.
- [Understand HeyOrca’s Free Workspaces and FAQ](https://help.heyorca.com/en/articles/14712441-understand-heyorca-s-free-workspaces-and-faq.md): Find out how HeyOrca free workspaces work, including updates, key features, and limitations
- [View Mailchimp emails in your content calendar](https://help.heyorca.com/en/articles/14982771-view-mailchimp-emails-in-your-content-calendar.md): Find out how to connect Mailchimp to HeyOrca and view your scheduled emails alongside your social posts in the calendar.
- [Connect external calendars to your Workspace](https://help.heyorca.com/en/articles/15083691-connect-external-calendars-to-your-workspace.md): Add external calendars to your Calendar to plan content alongside important events, campaigns, holidays, launches, and more.
- [Add brand context to Oscar](https://help.heyorca.com/en/articles/15808041-add-brand-context-to-oscar.md): Learn how to add links or upload brand documents so Oscar can help you with content creation and strategy.
- [How to connect and manage your HubSpot profile within HeyOrca](https://help.heyorca.com/en/articles/15452610-how-to-connect-and-manage-your-hubspot-profile-within-heyorca.md): View your HubSpot newsletters alongside your social content and stay aligned with your team and clients!

## Collaboration & User Management

- [Manage users and user roles](https://help.heyorca.com/en/articles/1795412-manage-users-and-user-roles.md): Learn how to add users, change user roles, and remove users from your HeyOrca account.
- [Create shareable links to share posts and workspaces](https://help.heyorca.com/en/articles/30919-create-shareable-links-to-share-posts-and-workspaces.md): Learn how to share posts from your HeyOrca workspace using shareable links for client and team review.
- [Understand approval stages for your posts](https://help.heyorca.com/en/articles/1113322-understand-approval-stages-for-your-posts.md): Learn what each approval stage means in HeyOrca and how posts move from draft to published.
- [Manage approval notifications and reminders](https://help.heyorca.com/en/articles/1420000-manage-approval-notifications-and-reminders.md): Learn how approval notifications and reminders work in HeyOrca and how to manage them for posts that require one or multiple approvers.
- [Approve content shared with you](https://help.heyorca.com/en/articles/8864260-approve-content-shared-with-you.md): Learn how to mark a post as approved, or in need of revision for your team!
- [Using Notes in HeyOrca](https://help.heyorca.com/en/articles/3104229-using-notes-in-heyorca.md): Learn how to create and edit notes in HeyOrca to keep important information organized within your workspace.
- [Understand Real-Time Presence](https://help.heyorca.com/en/articles/11003727-understand-real-time-presence.md): View when other users are active in the same workspace, calendar view, or post and avoid overlapping changes
- [Understand user roles](https://help.heyorca.com/en/articles/13535984-understand-user-roles.md): Comprehend how user roles work in HeyOrca, including what each role can access and how permissions affect collaboration.
- [Select specific users to approve content](https://help.heyorca.com/en/articles/13719405-select-specific-users-to-approve-content.md): Learn how to require approval from one or more users before a post is published, including how to set up and manage multi-approval in HeyOrca.

## Reports & Analytics

- [What metrics are available for each report?](https://help.heyorca.com/en/articles/4622627-what-metrics-are-available-for-each-report.md): Your handy guide to Reports and a reference for what metrics are included in each type of report
- [Use the info panel to understand report metrics](https://help.heyorca.com/en/articles/7870233-use-the-info-panel-to-understand-report-metrics.md): Learn about how your key metrics are calculated and which data is collected with the metrics info panel for all report types!
- [Filter by Post Tags in HeyOrca’s Post Performance section](https://help.heyorca.com/en/articles/6576857-filter-by-post-tags-in-heyorca-s-post-performance-section.md): Sort your top performing posts and track tag and performance
- [Compare date ranges with Comparison Reports](https://help.heyorca.com/en/articles/5652837-compare-date-ranges-with-comparison-reports.md): Select two timeframes and view your difference in engagement
- [Stay ahead of competition with Competitor Reports!](https://help.heyorca.com/en/articles/5652831-stay-ahead-of-competition-with-competitor-reports.md): Monitor Competitor data against your performance on social media
- [Instagram Reels metrics in Post Performance Reports](https://help.heyorca.com/en/articles/6762866-instagram-reels-metrics-in-post-performance-reports.md): View your Reel key metrics and understand how your content is performing
- [Automate your Reports](https://help.heyorca.com/en/articles/9179604-automate-your-reports.md): Generate and schedule reports to be sent automatically to your stakeholders!
- [How to use HeyOrca's AI Report Summary](https://help.heyorca.com/en/articles/9298542-how-to-use-heyorca-s-ai-report-summary.md): Learn how to use AI Report Summary to easily measure your content's performance, save time, and learn insights!
- [Create and share Custom Reports](https://help.heyorca.com/en/articles/10222408-create-and-share-custom-reports.md): HeyOrca's Custom Reports enable you to generate and share custom-tailored reports with your clients and team.
- [View and understand your Instagram Demographics](https://help.heyorca.com/en/articles/10592372-view-and-understand-your-instagram-demographics.md): Gain valuable insights into your Instagram audience with demographic data on age, gender, and location.
- [Create a report for a LinkedIn Personal Profile](https://help.heyorca.com/en/articles/11697348-create-a-report-for-a-linkedin-personal-profile.md): Learn how to generate and review report data for yours and your clients personal LinkedIn posts using HeyOrca’s reporting tools.
- [Track brand mentions and advocacy with Brand Monitoring](https://help.heyorca.com/en/articles/12234126-track-brand-mentions-and-advocacy-with-brand-monitoring.md): Track mentions, engagement, sentiment, and advocacy across platforms to see who’s talking about your brand and understand how your community feels.
- [Changes to Facebook metrics - November 2025](https://help.heyorca.com/en/articles/12683763-changes-to-facebook-metrics-november-2025.md): Learn more about planned deprecation of certain metrics within the Facebook Reports for HeyOrca
- [Share a report with a shareable link](https://help.heyorca.com/en/articles/15204162-share-a-report-with-a-shareable-link.md): Generate a view-only link to any HeyOrca report and share your data with clients or stakeholders outside your workspace.

## Manage your Content and Media Library

- [Upload and manage your Media Library](https://help.heyorca.com/en/articles/30928-upload-and-manage-your-media-library.md): Learn how to upload, organize, and manage media within your calendar’s Media Library.
- [Using filters in your Media Library](https://help.heyorca.com/en/articles/7136531-using-filters-in-your-media-library.md): Learn how to view types of media and used and unused media in your library using the media selection filters
- [Add images to your media library through text message](https://help.heyorca.com/en/articles/30929-add-images-to-your-media-library-through-text-message.md): Learn how to send images directly to your HeyOrca Media Library using Text-to-Library.
- [Create and schedule posts in the Content Library](https://help.heyorca.com/en/articles/827890-create-and-schedule-posts-in-the-content-library.md): Learn how to prepare posts without requiring a scheduled date and time.

## Social Community Management

- [Use Social Inbox to manage comments, mentions and DMs](https://help.heyorca.com/en/articles/7179956-use-social-inbox-to-manage-comments-mentions-and-dms.md): Stay on top of your brand engagements and manage your comments, mentions and DMs directly from HeyOrca.
- [How to use the AI Social Inbox reply generator!](https://help.heyorca.com/en/articles/7943543-how-to-use-the-ai-social-inbox-reply-generator.md): Easily stay on top of your social inbox using the power of AI!
- [Set up and manage Auto DM for Instagram](https://help.heyorca.com/en/articles/11100937-set-up-and-manage-auto-dm-for-instagram.md): Learn how to automatically send Instagram DMs when someone comments on your post

## HeyOrca Mobile App

- [Edit, approve, and comment on content from the HeyOrca mobile app](https://help.heyorca.com/en/articles/9888623-edit-approve-and-comment-on-content-from-the-heyorca-mobile-app.md): Make changes to your content, approve posts and leave comments for your team directly from the mobile app.
- [Navigate content & calendars on the mobile app](https://help.heyorca.com/en/articles/7142898-navigate-content-calendars-on-the-mobile-app.md): View your upcoming posts and all your scheduled content in the HeyOrca Mobile App
- [Schedule posts through notifications with the HeyOrca mobile app](https://help.heyorca.com/en/articles/6386387-schedule-posts-through-notifications-with-the-heyorca-mobile-app.md): Receive a push notification when your content is ready to publish.
- [Create and edit content on the mobile app](https://help.heyorca.com/en/articles/10301887-create-and-edit-content-on-the-mobile-app.md): Create content on the go in just a few clicks with the HeyOrca mobile app!
- [Download the HeyOrca mobile app](https://help.heyorca.com/en/articles/11425931-download-the-heyorca-mobile-app.md): Plan, schedule, and approve social content from anywhere!

## Product Feedback and Release Notes

- [Release Notes](https://help.heyorca.com/en/articles/15122022-release-notes.md): Stay up to date on what we're working on, or request a feature
- [X \(formerly Twitter\) Integration Discontinuation](https://help.heyorca.com/en/articles/13863296-x-formerly-twitter-integration-discontinuation.md): Everything you need to know about the X integration sunset within HeyOrca.