Reauthorizing social accounts can sometimes be tricky, but we are here to help every step of the way! 🙏

First things first, try clicking “Check Status” next to the account that you are trying to reauthorize on your “Reauthorization Dashboard”. 

If a green check appears next to the account after clicking “Check Status”, there is no need to reauthorize.

If there is still a red yield sign next to the account after reauthorizing and checking the status, here is troubleshooting advice, broken down by social network:

Facebook

Roles & Permissions and security on Facebook can be more complex than the other social networks. Here’s a checklist of some questions to ask yourself if you are running into trouble reauthorizing a Facebook page.
 

  • Are you an admin of the page either directly on the page, or through business manager?
  • Have you completed two-factor authentication if it is required/enabled?
  • Have you completed any outstanding “blocking checkpoints”?
  • Are you able to login to Facebook and post to the Facebook page?

Still can’t reauthorize? Try this:

Go to https://www.facebook.com/settings?tab=business_tools

Select HeyOrca by checking the box.

 

Remove HeyOrca.

Leave the box unchecked and click remove again. 

Then, go back to your Reauthorization Dashboard in HeyOrca and try to reauthorize again. 

LinkedIn Company Page

  • Are you an admin on the LinkedIn Company page?
  • Have you completed two-factor authentication if it is required/enabled?
  • Are you able to login to LinkedIn and post to the LinkedIn page?

Still can’t reauthorize? Try this:

Go to https://www.linkedin.com/psettings/permitted-services

Remove HeyOrca from the permitted services. 

Then, go back to your dashboard and try to reauthorize again. 

LinkedIn Personal Page 

  • Are you logged into the correct LinkedIn account? 
  • Have you completed two-factor authentication if it is required/enabled?

Still can’t reauthorize? Try this: 

Go to https://www.linkedin.com/psettings/permitted-services

Remove HeyOrca from the permitted services. 

Then, go back to your dashboard and try to reauthorize again. 

Twitter

Are you logged into the correct Twitter account?

Still can’t reauthorize? Try this: 

Go to https://twitter.com/settings/applications

Choose HeyOrca and “Revoke Access”.

Then, go back to your dashboard and try to reauthorize again. 

Instagram

  • Are you logged into the correct Instagram account?
  • Have you completed two-factor authentication if it is required/enabled?

Still can’t reauthorize? Try this: 

Open the Instagram App on your mobile device. 

Go to Settings

Go to Security 

Go to Apps and Websites

Go to Active

Remove HeyOrca

Then, go back to your dashboard and try to reauthorize again.

Have more questions? Reach out to support@heyorca.com anytimeđź‘Ś

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